Why am I unable to use my meter data to provide my usage?

When you choose to use your meter data to provide your electricity usage information, and agree to let us collect it, we will request your meter data from the Australian Energy Market Operator (AEMO). This process is automatic and only takes a few seconds. If the request is successful, AEMO will send your meter data electronically to Energy Made Easy and we will use it to calculate the estimated costs for plans available for your search. However, sometimes our request to AEMO is unsuccessful or we may not be able to use the meter data AEMO has sent to us. If this happens, you will need to provide your energy usage information using one of the other available options.

There are a few reasons this can happen, including:

• meter data is not available for your property
• there is less than 12 months of meter data for your property
• you had a new meter installed within the last 12 months.

Meter data is not available for your property

There are some properties around the country where AEMO cannot provide us with any meter data for a National Metering Identifier (NMI) assigned to the property or site. Your NMI may be in this category if you, or any former occupants of the property, have never switched to a different retailer. The reason for this is mostly historical energy market quirks that are unrelated to you and not something you need to worry about. Meter data may become available for your NMI in future if a smart meter is installed at the property, or if you switch to a different retailer. But in the meantime, it does mean that your meter data will not be available to us.

There is less than 12 months of meter data for your property

To use your meter data with Energy Made Easy, you must have lived or operated your business at the same property for 12 months or more. We will use the historical energy usage from your property to provide you with personalised estimated energy plan costs. If we do not have access to at least a full 12 months of meter data, then we are unable to accurately estimate the personalised energy plan costs. This is likely to be the case for new properties or properties where a new NMI has been assigned due to a change to the electricity supply.

You had a new meter installed within the last 12 months

If you have had the electricity meter at your property replaced or upgraded within the last 12 months, then the meter data available to us may be inconsistent throughout the period. This means that we cannot calculate the personalised estimated energy plan costs as accurately as we would like. For this reason we recommend providing your energy usage information using one of the other available options now, but checking in again at another time when more complete and consistent data will hopefully be available to us.