Publications
You can view, download and print the publications below.
Plain English publications
| Name | Description | View/Download |
|---|---|---|
| Life can be tough | This flyer explains why you should call your energy provider if you need help paying your electricity or gas bills. | |
| Smart meters and you | This factsheet explains how you will be affected when a smart meter is installed, your rights and what to do if there is a problem. It applies to consumers in the ACT, NSW, Queensland, SA and Tasmania. | |
| Understand, compare and control your energy service | This fact sheet provides an overview of what energy customers should know about their energy service. | |
| Energy and your business | This brochure is for small businesses in the ACT, NSW, QLD, SA and Tasmania. | |
| Managing energy services at home | This booklet provides detailed information on customer rights, hardship and payment difficulties, billing, contracts and marketing. | |
| Power to you | This brochure provides basic energy information for energy customers. | |
| Are you having trouble paying your energy bill? | This fact sheet outlines what you should do if you're having payment difficulties. | |
| What can I do if I have a complaint about my energy? | This fact sheet tells energy customers what steps to take if they have a problem with their electricity or gas retailer. | |
| Energy efficiency in the home | This fact sheet provides information on saving energy around the home. | |
| Shopping around and changing your electricity or gas offer | This fact sheet explains how energy customers can shop around to get an energy plan that better suits their needs. | |
| Energy marketing—what are your rights? | This fact sheet explains the energy marketing rules that apply to a marketing call or visit. | |
| About energy bills | This fact sheet explains the components of a typical energy bill and explains some of the reasons for increases in energy prices in Australia. | |
| Energy and essential medical equipment | This fact sheet explains how to plan for power outages when you have life support equipment. |
Easy English publications
Easy English is a style of writing that is easy to understand. It uses simple words and pictures to help explain what it means. It is helpful for people with low English literacy.
| Name | Description | View/Download |
|---|---|---|
| Understand, compare and control your energy service | This fact sheet provides simple information on your energy service. | |
| Do you have trouble paying your energy bills? | This fact sheet explains what to do if you're having trouble paying your energy bills. | |
| Fix a problem or complain about your energy service | This fact sheet describes how someone can fix a problem with their energy service or make a complaint. |
Translated publications
Understand, compare and control your energy service
This fact sheet has been translated into 13 languages.
| Language | View/Download |
|---|---|
| Arabic العربية | |
| Chinese (Simplified) 简体中文 | |
| Chinese (Traditional) 繁體中文 | |
| Dari دری | |
| Hindi हिन्दी | |
| Khmer ខ្មែរ | |
| Korean 한국어 | |
| Persian (Farsi) فارسی | |
| Punjabi पंजाबी | |
| Spanish Español | |
| Thai ภาษาไทย | |
| Turkish Türkçe | |
| Vietnamese Tiếng Việt |
Life can be tough. Call your energy provider if you need help paying your electricity or gas bills
This flyer has been translated into 5 languages.
| Language | View/Download |
|---|---|
| Arabic العربية | |
| Chinese (Simplified) 简体中文 | |
| Chinese (Traditional) 繁體中文 | |
| Nepali नेपाली | |
| Vietnamese Tiếng Việt |
Publications Request Form
Last updated on Tuesday, October 1, 2024 at 9:43 AM